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CRM & Customer Data Management
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
AI & Automation in CX
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
Contact Center & Omnichannel
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It
Microsoft Deepens Talkdesk Integration in Latest Partnership
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience
Why Workforce Management Needs a Human Touch
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Pega Promises Predictable & Trustworthy Customer Service AI Agents
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
