Latest Inspire News

AI & Automation in CX

Future of CX: Part 7 – 6:15 PM — The Customer We Chose to Lose

CRM & Customer Data Management

Legacy CRM Wasn’t Built for AI: The Case for a New Stack

CRM & Customer Data Management

How Pets at Home Is Putting the Lead on Connected Pet Care With Salesforce

AI & Automation in CX

From Device Data to Workflow Automation: Lenovo and ServiceNow’s CX Stack Play

AI & Automation in CX

Why Bad AI Rollouts Break Customer Trust

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

AI & Automation in CX

CCWomen at CCW Las Vegas: Why Human-Centered Leadership Is Central to the Future of CX

Contact Center & Omnichannel​

Customer Journey Mapping Broke in Omnichannel. Here’s What Replaces It

AI & Automation in CX

Fujitsu and Anthropic Put Human-in-the-Loop CX on Notice

AI & Automation in CX

Supporting Human CX Agents In An AI Era

AI & Automation in CX

From Inbox Chaos To Journey Control: Inside Vantage Towers’ ServiceNow AI Shift

AI & Automation in CX

Future of CX: Part 6 – 4:47 PM — The Perfect Apology

CRM & Customer Data Management

Salesforce’s API‑First Strategy For Headless Is Reframing the Role of CRM Interfaces

Contact Center & Omnichannel​

Future of CX: Part 5 – 3:05 PM — The Layoff Dashboard

Community & Social Engagement

The Trust Crisis in Online Communities: What Brands Are Getting Wrong

Event News

Customer Contact Week Vegas 2026: Less Hype, More Operating Discipline