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AI & Automation in CX
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Security, Privacy & Compliance
Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines
The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX
Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment
Marketing & Sales Technology
5 Things To Do Before You Buy Your Next Martech Tool
The Visibility Crisis: Why You Need Generative Engine Optimization Now
How Tui Transformed Customer Experience with Connected Data
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Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
Customer Engagement Platforms
Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia
Why Enterprise CX Leaders Don’t Trust Generative AI Alone
Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
