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AI & Automation in CX
Kustomer Pushes Outcome-Driven AI as CX Leaders Demand Proof
Zoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be Worried
Salesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use Cases
Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr
BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX
Kore.ai Makes Its Third Wave Play, Multi-Agent Orchestration For CX
Informatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and Databricks
Nvidia’s Earnings Prove Agentic AI Is Now An EX And CX Weapon
Marketing & Sales Technology
69% of Buyers Rely on Reps to Validate AI – The Paradoxical State of Sales Technology
Is AI Breaking Down the Walls Between CC and UC? 8×8 Thinks So
Did Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk?
Qualtrics Closes $6.75BN Press Ganey Forsta Acquisition to Expand AI-Powered XM in Healthcare and Beyond
Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce
CRM & Customer Data Management
Salesforce and IBM Build Unified Customer Journey Platform for AusNet
From Inbox Chaos To Journey Control: Inside Vantage Towers’ ServiceNow AI Shift
Big CX News from Vonage, Claude, Fin (Intercom) & Cisco
