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AI & Automation in CX
ServiceNow Says The Next CX Operating Model Will Be Agentic
NICE and ServiceNow Confirm “AI-first” CX Workflows are the New Norm
Customer Engagement & Journey Orchestration
Google Cloud Powers Hyper-Personalized Shopping for OTB’s Fashion Brands
ServiceNow’s Autonomous CRM Pitch: From Intent To Fulfillment, Not Another CRM UI
Security, Privacy & Compliance
Microsoft Uncovers Cyber Attack Across 26 Countries as Phishing Increasingly Mimics Real Customer Journeys
8×8 Updates CX Platform to Tackle the Bottlenecks Stalling AI Deployments
ServiceNow Moves to Govern Every AI Agent in the Enterprise
ServiceNow Unveils Agentic AI to Replace Manual CRM
Google Confirms 800% AI Agent Revenue Growth
Contact Center & Omnichannel
Five9 Bets on a Unified CX Platform as AI Reshapes Contact Centers
AWS Delivers Its Fastest Growth in 15 Quarters, CEO Announces
Microsoft and OpenAI Move Beyond Exclusivity in Next Phase of AI Partnership
CRM & Customer Data Management
Salesforce Aims to Close the CX Gap by Letting AI Agents Run Operations
WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It
Microsoft Q3 2026 Earnings: The Autonomous CX Era Arrives
Microsoft Confirms the Per-Seat Model Is Losing Ground in Customer Service
