Latest Update News

AI & Automation in CX

Krisp Launches Customer Accent Conversion for Global Contact Centers

Contact Center & Omnichannel​

RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement

AI & Automation in CX

Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center

Contact Center & Omnichannel​

UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems 

AI & Automation in CX

Amazon Connect Wants to Kill Call Deflection as a Success Metric

Contact Center & Omnichannel​

NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation

Security, Privacy & Compliance

OpenAI Acquires Promptfoo to Embed Security in AI Agents

Contact Center & Omnichannel​

From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet

AI & Automation in CX

Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul

Contact Center & Omnichannel​

The Unification Trap: When One CX Stack Creates More Chaos

Security, Privacy & Compliance

U.K. Fraud Strategy Highlights Prevention as Industry Pushes for Better Data Sharing

AI & Automation in CX

Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026

Contact Center & Omnichannel​

Pay Is Only the Start: Closing the Gender Gap in CX Through Pay Equity, Sponsorship, and Access

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

Customer Analytics & Intelligence

Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact

AI & Automation in CX

RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI