Latest Update News

AI & Automation in CX

WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations

AI & Automation in CX

Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

CRM & Customer Data Management

Treasure Data Unveils Agentic AI Command Interface for CDPs

AI & Automation in CX

OpenAI’s Consulting Play, CX Leaders Might Get Sidelined

AI & Automation in CX

Traditional Research Is Out: Could This Be The Last Year We Use Search Engines? 

AI & Automation in CX

RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching

AI & Automation in CX

Five9 Positions AI at the Core of CX Transformation Strategy

AI & Automation in CX

McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem

AI & Automation in CX

Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud

Security, Privacy & Compliance

Microsoft Copilot Bug Exposes Confidential Emails, Risking CX Data Security

AI & Automation in CX

Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution

Customer Engagement Platforms

SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement

AI & Automation in CX

Salesforce Acquires Momentum, Completes Ten Deals in Six Months

Security, Privacy & Compliance

Industrial Cyber Threats Put Customer Trust on the Line

AI & Automation in CX

AI Readiness In CX: Why Most Teams Can’t Escape The POC Trap