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AI & Automation in CX

Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”

AI & Automation in CX

UJET Acquires Spiral: Rewriting the CX AI Rulebook

AI & Automation in CX

Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises

AI & Automation in CX

Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data

AI & Automation in CX

AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era

AI & Automation in CX

The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect

CX Trends

Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues

Security, Privacy & Compliance

Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back

AI & Automation in CX

Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders

AI & Automation in CX

AWS re:Invent: You Don’t Have to Choose Between Human and Agentic 

Security, Privacy & Compliance

ServiceNow Expands Its Security Reach With Veza Buy

Security, Privacy & Compliance

Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk

AI & Automation in CX

AI Telecom Routing is the Answer to the Growing Costs of Legacy IVR

Contact Center & Omnichannel​

25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe

AI & Automation in CX

Zendesk and Microsoft Targets The Small Business Market in Latest Partnership

Security, Privacy & Compliance

Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty