Latest Update News

AI & Automation in CX

HubSpot Customer Agent Resolves 72% of Support Tickets Without Human Escalation

AI & Automation in CX

Freshworks Celebrates 90% Freshdesk Omni Migration With Autonomous Support Expansion

Community & Social Engagement

Reddit Believes Human Conversation Wins in the AI Era

Contact Center & Omnichannel​

IKEA Retrains 8,500 Call Center Staff as AI Bot Billie Takes Routine Queries

AI & Automation in CX

Amazon’s Q2 Earnings Expose the Hidden AI Cost Crisis Crippling Enterprise CX

AI & Automation in CX

Big CX News from RingCentral, NiCE, Microsoft, Uber & Meta

AI & Automation in CX

From SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech Stack

AI & Automation in CX

Salesforce: AI Is Raising CX Expectations Faster Than Brands Can Deliver

Community & Social Engagement

Social Media Management Has Moved On, Has Gartner?

Event News

CX Awards 2026 – Applications Are Open

AI & Automation in CX

The CX AI Risk Most Teams Still Cannot See

AI & Automation in CX

Yelp Host Aims to Solve the Restaurant Industry’s Missed-Call Problem

AI & Automation in CX

Uber Cuts 10% of Customer Service Team as AI Reshapes CX Operations

AI & Automation in CX

HubSpot Takes Aim at AI Agent Sprawl

Security, Privacy & Compliance

ServiceNow Goes All-In on Cybersecurity As AI Risk Keeps CEOs Awake at Night

Customer Engagement & Journey Orchestration

Ericsson Appoints New Vonage CEO to Accelerate Its Turnaround