Latest Update News

Customer Analytics & Intelligence

Adobe Releases a Slew of AI Agents to Boost Customer Experiences

CRM & Customer Data Management

ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation

Contact Center & Omnichannel​

Rethinking Voice in the Modern CX Stack

Customer Analytics & Intelligence

SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space

Contact Center & Omnichannel​

From Threat to Teammate: How AI is Winning Agent Trust

Contact Center & Omnichannel​

Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities

Contact Center & Omnichannel​

Why Legacy CCaaS Pricing Is Broken and What’s Next

Contact Center & Omnichannel​

Krisp Asks Court to Toss Sanas Claims, Launches Countersuit

CRM & Customer Data Management

Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform

CRM & Customer Data Management

Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM

Contact Center & Omnichannel​

NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

Customer Engagement Platforms

5 Initiatives to Improve Digital Customer Experiences from Molton Brown

Contact Center & Omnichannel​

Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps

Customer Analytics & Intelligence

The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches

CRM & Customer Data Management

HubSpot INBOUND 2025: The Top 10 Announcements