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Contact Center & Omnichannel
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
CRM & Customer Data Management
15 Use Cases for Generative AI in Sales
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Salesforce Blocks Competitors from Using Slack Data: So What?
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Customer Analytics & Intelligence
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Salesforce Scoops Moonhub Employees, But Denies Acquisition
