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CRM & Customer Data Management
Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown
Customer Analytics & Intelligence
Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents
Contact Center & Omnichannel
Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI
ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market
Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP
What’s New In CPaaS? Trends, Capabilities, & What’s Coming
ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”
Event News
The 2025 CX Awards: Revealing This Year’s Categories
Salesforce Unveils Tableau Next: 5 Big Talking Points
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
Microsoft Launches New Contact Center Integration Model for Teams
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Big CX News from Mitel, Google, HubSpot, & Gong
AWS & Zoom Debut a New Integration to “Change the Future of Work”
Mitel Wins Court Approval for Its Plan to Exit Bankruptcy
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
