Latest Update News

CRM & Customer Data Management

ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition

CX TV

Big CX News – The Latest on the New Amazon Connect, Zendesk’s New Contact Center Platform

Contact Center & Omnichannel​

What Will My Contact Center Look Like in 5 Years?

Contact Center & Omnichannel​

8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS

CRM & Customer Data Management

Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud

Contact Center & Omnichannel​

The Retail Contact Center: 4 Trends for 2025

Customer Analytics & Intelligence

Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference

Customer Analytics & Intelligence

ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.

CRM & Customer Data Management

ServiceNow Reimagines the ServiceNow Store for the AI Agent Era

Contact Center & Omnichannel​

New Virginia State Law Puts Real Guardrails on AI in Customer Support

Contact Center & Omnichannel​

270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.

Contact Center & Omnichannel​

AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect

Event News

It’s Back! The CX Awards Returns for 2025

Customer Analytics & Intelligence

Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls

Contact Center & Omnichannel​

Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”

Contact Center & Omnichannel​

The Convergence of AI, CX, and EX – A New Era for Customer Experience Professionals