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Workforce Engagement Management
NiCE Declares the Era of Bolted-On AI Is Over
CRM & Customer Data Management
CommBank Invests AU$140MN in Human Support for Complex Customer Service Needs Across Channels
The Data CX Leaders Need to Justify Every Agent Experience Investment
Contact Center & Omnichannel
Fin Launches Fin Voice 2 With 24.5% Higher Resolution Rates for AI Phone Support
Big CX News from Salesforce, Cisco, NiCE & Afiniti
Service Management & Connectivity
8×8 Launches Resolve to Reach the 70% of Workers Enterprise Tools Ignore
AI & Automation in CX
Kore.ai’s Raj Koneru Reveals the Multi-Agent CX Shift Leaders Can’t Ignore
The Legacy Survey is Dead: How Sprinklr’s AI Containment is Ruthlessly Displacing Point Solutions
Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal
Security, Privacy & Compliance
Anthropic Opens Project Glasswing to 150 More Partners as the AI Cybersecurity Arms Race Heats Up
Centrical Joins The Employee Experience AI Funding Wave, CX Leaders Should Pay Attention
Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live
From Device Data to Workflow Automation: Lenovo and ServiceNow’s CX Stack Play
How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good
Admiral Acquires Flock to Tackle CX Friction in Commercial Fleet Insurance
Afiniti Wants to Own Contact Center AI Decisioning
