Puzzel Signs Deal with EvaluAgent to Optimise EX & CX 

Carly Read
Senior Reporter

Technology to be integrated into the Puzzel's Cloud based Customer Service Platform

Insights
Puzzel Signs Deal with EvaluAgent to Optimise EX & CX 

Puzzel has partnered with EvaluAgent, a Quality Assurance and performance management platform.

The technology is to be integrated into the Puzzel’s Cloud based Customer Service Platform, designed to directly address some of the biggest workforce engagement and optimisation challenges contact centres face as a result of COVID-19. 

Thomas Rødseth, CTO at Puzzel, said: “Puzzel is delighted to partner with EvaluAgent to support one another’s ambitious growth plans and joint value propositions. Alongside the Puzzel Marketplace, technology that seamlessly integrates and provides value is of great interest to our internal teams, prospects and customers.  

“EvaluAgent’s technology and industry experience meant they were a natural fit. As a result, we’re pleased to announce Puzzel customers can now dramatically streamline their QA process to deliver more effective feedback to their front-line teams.” 

James Marscheider, Chief Commercial Officer at EvaluAgent, added: “We are delighted to have entered into a strategic alliance with Puzzel to expand their product suite through our OEM edition of EvaluAgent.  

“Given our shared product vision, believes and experiences’ both sides have supported each other tremendously well through the implementation process. We look forward to helping each other achieve our mutual goals and initiatives into 2022 and beyond. ”  

More to follow… 

 


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