Zoom Enables Hybrid Workforces to Ignite New Era of EX

Carly Read
Senior Reporter

Zoomtopia 2021 highlights customers using Zoom innovations to embrace hybrid workforces

Zoom Enables Hybrid Workforces to Ignite New Era of EX

Today, Zoom Video Communications, kicked off Zoomtopia 2021, unveiling plans for innovations designed for today’s dynamic, hybrid environments and to ignite a new era of connection and collaboration.  

Zoom is transforming the trajectory of business and personal communications by advancing the way we connect, share ideas, and get more done together – regardless of location. Zoom is developing new products, features, and partnerships designed to empower and engage the modern workforce with connected workstreams.    

Eric S. Yuan, Founder and CEO at Zoom, said: “In the last decade, we have been honoured to become the ‘go-to’ video communications platform, but there has never been a more dynamic period in the company’s history than these last 18 months. 

“We have released hundreds of new features, enhancements, and capabilities this past year alone and we have exciting new features in our development pipeline. With the ability to visually brainstorm on a virtual whiteboard and collaborate with colleagues similar to an in-person experience, or the endless opportunities of live transcription and translation services powered by Artificial Intelligence (AI) – previously considered ‘futuristic’ technologies are on the verge of becoming a reality and could reshape the way we work.”   

Zoom is working to arm customers with innovative technology solutions designed to create new opportunities for business growth. Future potential projects include:  

  • Zoom Video Contact Centre (VCC): Connect your experts with your customers on video to create engaging experiences where they can build rapport and trust and share expertise in a structured and immersive virtual environment. With industry-specific solutions, Zoom VCC will offer the same cloud-first scalability and trusted video architecture customers have come to expect from Zoom  
  • Zoom Whiteboard: Today’s hybrid remote and collocated workforce relies on collaboration tools to be efficient and productive, and the goal for Zoom Whiteboard is to set a new standard for working smarter, together. We envision that Zoom Whiteboard will act as a digital canvas, enabling seamless, real-time and asynchronous collaboration, with the ability to interact with the whiteboard similar to an in-person experience, creating more visually engaging and efficient meeting experiences 
  • Zoom & Oculus Team Up: Zoom will be teaming up with Horizon Workrooms to bring the physical and virtual world together using Zoom. The goal is to allow users to access their Zoom Whiteboard and Zoom Meetings within the virtual Workrooms environment when this ships early next year. With this collaboration, we aim to let people immerse themselves into the Zoom Whiteboard no matter what device they join from, all while in a Zoom meeting 
  • Live Translation and Transcription: Zoom meetings will become even more inclusive with the addition of real time, automated translation, as well as expansion of its existing live transcription, with support for multiple languages coming later next year. Zoom connects users across borders and continents, and these live transcription and translation features will create endless opportunities by bridging the communications gap across language barriers as well 
  • Zoom Rooms Smart Gallery: Zoom is committed to enabling the modern workforce. To foster a more inclusive hybrid, remote and collocated work experience, we plan to expand use cases of Zoom Rooms Smart Gallery for meeting spaces of all sizes by creating individual video feeds of in-room participants, so they’re viewed clearly and equally by remote employees 
  • Hot Desking: Zoom’s envisioned hot desking solution, available later this year, will allow employees to reserve desks and spaces in their offices using an interactive map and enable easy authentication to bring your personal Zoom experience to any Zoom Rooms or Zoom Phone appliance 
  • Platform Security: Security and privacy are cornerstones of the Zoom platform. To empower customers to provision and manage their own encryption keys, Zoom is developing a Bring Your Own Key (BYOK) offering, with an initial beta planned for later this year. Additionally, Zoom plans to extend End-to-end encryption (E2EE) to Zoom Phone, potentially enabling users to upgrade to E2EE during one-on-one phone calls that occur via the Zoom client in the coming year   

Zoomtopia, powered by Zoom Events Conference, features over 75 educational sessions, over 100 thought-provoking speakers, business leaders and celebrity appearances, and opportunities to network, collaborate, and learn, visit Zoomtopia.com to register and attend.  



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