Event News
Announcing the Categories for the CX Leaders Awards: Celebrating Pioneering Talent in Customer Experience
CRM
Twilio Announces the Global Availability of Branded RCS Messaging
Data & Analytics
Top CX Data Analytics Services Providers for 2024
Contact Centre
ServiceNow Launches Xanadu to ‘Supercharge’ Productivity
Salesforce CEO Reveals its ‘Next Big Transformation’
The Evolution of Generative AI Regulations: Preparing your Contact Center
Future Trends: What’s Next for AI in Contact Centers?
Avaya Launches Experience Platform Public Cloud in India
On-Prem vs. Cloud Contact Centers: It’s Not an Open & Shut Case
RingCentral Introduces Its New AI Assist Solutions for RingCX
CX TV
Big CX News – The Latest on NICE’s New CEO, Salesforce’s PredictSpring Acquisition, & Five9
What’s New in Conversational Intelligence? The Rundown
WFO
5 Workforce Engagement Metrics You Need to Be Tracking
