Contact Center
Cisco Introduces the Webex Contact Center for Salesforce
CRM
The Big ServiceNow AI Experience Announcement: A Closer Look
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
Why Outdated WEM Practices Are Holding Back Your Contact Center
AI
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
