Contact Center & Omnichannel
Agent Assist: Empowering Agents with Their Own AI Copilot
CX TV
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Security, Privacy & Compliance
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Customer Engagement Platforms
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
CRM & Customer Data Management
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Lessons Learned from Amazon Connect Horizons
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
Analyzing the Gartner Magic Quadrant for CCaaS 2025
Connected Intelligence and the End of the Drudge Work, Says Nate Brown