Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Security, Privacy & Compliance
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Service Management & Connectivity
AWS Glitch Disrupts Customer Experience Across the Internet
CRM & Customer Data Management
Salesforce Sets Its Sights on $60 Billion by 2030
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Contact Center & Omnichannel
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem
CX Trends
Gartner Reveals Top Tech Trends For 2026
CX TV
Public Sector Contact Centers: The Current State of Play
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
Analyzing the Gartner Magic Quadrant for CCaaS 2025
