CRM
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
Contact Centre
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
Event News
Meet the Judges for the Inaugural CX Leaders Awards: Pioneers and Experts in Customer Experience
Speech Analytics
The Top Conversational Intelligence Vendors for 2024
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
Customer Research Strategy that Delivers Optimal Customer Experiences
The Women in CX UnConference 2024: A “Game-Changing” Industry Event
Contact Center AI: The Opportunities and Risks for Insurers
Why You Still Need Your Agents In a World of GenAI
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
CX TV
Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
