AI & Automation in CX
Burger King Uses AI to Score “Friendliness” at the Drive-Thru
CRM & Customer Data Management
Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention
Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Contact Center & Omnichannel
Forget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CX
Security, Privacy & Compliance
Consent Is Breaking Across the Customer Journey: The Hidden Compliance Debt in Omnichannel CX
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
Zendesk-Linked Contractor Breach Exposes Data of 38MN ManoMano Customers
CX TV
The Strategic CX Question Most Brands Cannot Answer
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
Who is Liable When AI Agents Go Rogue?
Command, Not Control: Surviving Social CX Without Losing Your Soul
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
