Uncategorized
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
Customer Analytics & Intelligence
The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
CRM & Customer Data Management
Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?
CX TV
Where Does Customer Journey Mapping Go Wrong? (And How to Fix It)
Customer Engagement Platforms
SAP Finds Silver CX Lining in Revenue Dip
Contact Center & Omnichannel
The Algorithm Never Blinks: Why Contact Center AI is Creating a New Kind of Agent Burnout
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
IT Now Calls the Contact Center AI Buying Shots: So What?
Public Sector Contact Centers: The Current State of Play
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
