Contact Center
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
Customer Data Platform
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
CRM
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Who Leads the CCaaS Space in 2025?
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
