DAY ONE - LIVE COVERAGE
Contact Center & Omnichannel
Enterprise Connect 2026: The Biggest Themes Emerging on Day One
AI & Automation in CX
Amazon Connect Wants to Kill Call Deflection as a Success Metric
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
Salesforce Launches Agentforce Contact Center, Forces the Market to Recalculate
Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul
CX TV
Stop Chasing AI Hype and Start Delivering Real Outcomes
Security, Privacy & Compliance
OpenAI Acquires Promptfoo to Embed Security in AI Agents
Build vs Buy: Why DIY AI Is A Bigger Risk To Customer Trust Than You Think
Why “Bolt-On AI” Is Killing CX ROI
Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences
Marketing & Sales Technology
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
