Security, Privacy & Compliance
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
Customer Analytics & Intelligence
The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
CRM & Customer Data Management
Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India
Contact Center & Omnichannel
Redefining AI with Empathy & Agent Empowerment
Workforce Engagement Management
When Your Outsourcing Partner Holds You Back
The Top Contact Center Challenges by Industry and How to Solve Them
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
CX TV
Where Does Customer Journey Mapping Go Wrong? (And How to Fix It)
IT Now Calls the Contact Center AI Buying Shots: So What?
Public Sector Contact Centers: The Current State of Play
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
