FINALISTS REVEALED!
Event News
Announcing the Finalists for the CX Leaders Awards 2024
Contact Centre
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
CX TV
Probing the Gartner Magic Quadrant for CCaaS 2024
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
CRM
The Top CRM Vendors to Consider in 2024
UJET’s New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap
RingCentral Migrates its Agents Away from NICE-Powered Platform
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
WFO
RingCentral and Verint Form WEM Partnership
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Harnessing the Power of Data in Contact Centers
Contact Centers! Are You Ignoring the Elephant In the Room?