Cloud-based provider of customer and digital engagement tools LiveVox has partnered with AppSmart to help AppSmart’s technology advisors to expand its customer base.
The deal involves over 5,500 AppSmart technology advisors having access to all of LiveVox’s cloud-based solutions to bring them closer to the customers in the AppSmart ecosystem. In turn, LiveVox will be able to grow its customer list through showcasing the benefits of its solutions.
LiveVox CRO Erik Fowler said: “AppSmart is the leading marketplace for B2B technology services and solutions with an expansive ecosystem of advisors and businesses that will help LiveVox continue to scale and expand our customer-base with the digital transformation tailwinds we are currently experiencing.”
“This agreement is another crucial step in our continued commitment to channel growth – including hiring leading industry veterans and aligning ourselves with premier partners.”
LiveVox says that they are expecting to see “greater demand for cloud and omnichannel engagement tools” as the emphasis on digital transformation has increased since the onset of the pandemic.
Renee Bergeron, AppSmart SVP & GM, said:
“Digital transformation (DX) initiatives have been a focus for organizations across all industries for the better part of the last five to 10 years. LiveVox’s cloud-based, omnichannel approach to customer service and engagement provides those within our marketplace with the tools to be successful in this new, increasing digital work environment.”
“Additionally, LiveVox’s comprehensive contact center solution presents our advisors with an opportunity to land and expand with one comprehensive solution, rather than mix and match.”
In early November, LiveVox launched a WFM solution to automate processes in contact centres agents and increase agent productivity.
