Voice AI and call recording platform Dubber has announced its offering is to launch on the Optus mobile network.
Dubber’s offering allows service providers to offer recording features, analysing calls for compliance, revenue, customer and people intelligence insights via the use of AI.
The combined offering will be delivered as Optus Mobile Voice Recording and AI – powered by Dubber, allowing Optus enterprise customers to access recording and conversational insights as a native feature of the Optus network and via a software as a service model.
Key features of the partnership include:
- The secure recording of all mobile calls for enterprise and government users
- Real-time sentiment analysis, transcriptions, and alerts
- Integrations with compliance platforms and CRM solutions including Salesforce
“Through our strategic partnership with Dubber we can now boost our customers’ productivity, visibility, and effectiveness,” said Zorawar Singh, Head of Core Product, Optus Enterprise. “Optus’ Australian first native integration of Dubber into our mobile network allows participating enterprise customers the ability to unlock the power of conversational AI to push the frontier of how they care for customers, train and coach employees, resolve disputes and meet crucial compliance mandates.”
Call recordings, transcripts, and sentiment data will be accessible via phone or browser, with the solution currently available as a beta version ahead of a roll-out in 2022.
“With Dubber at the heart of one of Australia’s largest and most critical mobile networks, we are making the native recording available with AI on every participating phone,” said Steve McGovern, CEO, Dubber.
“Optus is expanding its leadership in connecting Australian businesses to their employees and customers and this now includes the ability to try AI based enrichment of conversations with insights, automated workflows, and more. A conversation on Optus’ network is now worth more to a customer through the ability to capture and reveal insights from that conversation alongside others from other Optus services.
The news comes after BT partnered with Dubber earlier this month to embed the latter’s platform as the default recording and conversational intelligence solution in the BT Meetings suite.
