BT has partnered with Dubber to embed its platform as the default recording and conversational intelligence solution in the BT Meetings suite.
The latest news comes as the extension of the multi-year partnership which will see BT deliver unified call recording to multinational organisations. BT has previously worked with Dubber to implement UCR services in major financial institutions.
Steve McGovern, CEO, Dubber, said: “We are really pleased to be delivering Dubber unified recording and conversational AI as a core feature to BT, a true global telecommunications leader. The newly released managed service offerings will enable BT to continue to demonstrate its innovation leadership. Multinational organisations can now depend on BT for the high-performing secure connections it is known for, but now also for delivering outstanding value from the content inside every conversation on BT services.”
“For Dubber it marks another milestone in our journey to Dub the world’s leading networks, AI-enabling every endpoint, and creating high-value technology and distribution partnerships based on our Foundation model.”
The Dubber and BT solution will help customers meet their compliance obligations for secure and scalable recording and conversational intelligence.
The solution is also provisioned as a scalable software as a service. Dubber says UCR enables enterprise-grade recording and replay of any conversation, such as voice, video, and text. This allows enterprises to discover insights enhancing compliance, people, revenue, and customer intelligence by combining conversations from mobile, unified communications and traditional phones.
Hriday Ravindranath, Chief Product and Digital Officer, BT, said:
“Together we are meeting a critical customer need to know what was said to drive better compliance outcomes, especially in industries such as financial services, improve employee wellbeing and training over UC and enable better customer experience. The partnership announced today by Dubber and BT is just the start of an exciting, shared journey of innovation and collaboration that will shape the future of conversational capture and AI.”
Dubber has recently partnered with Evolve IP to enable its customers to analyse data points across conversations.
