Julie Tano-Lawson

Contact Center & Omnichannel​

FCC Offshore Call Center Proposal: Why Smart Leaders Are Already Preparing

Marketing & Sales Technology

The Agentforce Sales Lessons Every Enterprise Needs

AI & Automation in CX

Uber Cuts 10% of Customer Service Team as AI Reshapes CX Operations

AI & Automation in CX

RingCentral Sees AI Adoption Strengthen Customer Economics

Contact Center & Omnichannel​

Can RingCentral and NiCE Finally Unite UCaaS and CCaaS?

AI & Automation in CX

HubSpot Takes Aim at AI Agent Sprawl