Nicolas de Kouchkovsky

Conversational AI

“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service

Contact Center

How AI Is Revolutionizing Modern Contact Centers

Contact Center

Why Contact Center Technology Decisions Go Wrong and How to Get Them Right

Contact Center

Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources

CRM

ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring

Contact Center

The Top Strategic Priorities for Customer Service Leaders