Contact Centre
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center
CRM
HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”
Event News
Meet the Judges for the Inaugural CX Leaders Awards: Pioneers and Experts in Customer Experience
Speech Analytics
The Top Conversational Intelligence Vendors for 2024
Customer Research Strategy that Delivers Optimal Customer Experiences
The Women in CX UnConference 2024: A “Game-Changing” Industry Event
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
Contact Center AI: The Opportunities and Risks for Insurers
Why You Still Need Your Agents In a World of GenAI
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
CX TV
Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
