CRM
The Big Salesforce-NVIDIA Announcement: A Closer Look
Data & Analytics
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Event News
Meet the Judges for the Inaugural CX Leaders Awards: Pioneers and Experts in Customer Experience
Contact Centre
The Top Contact Center Vendors to Consider in 2024
Loyalty Management
The Undeniable Impact of Non-Verbal Communication on Customer Perception
Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
Contact Center AI: The Opportunities and Risks for Insurers
Why You Still Need Your Agents In a World of GenAI
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
CX TV
Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
How to Get the Most Value from Your CCaaS Investment
