Editorial Type
Tech Categories
Hot Topics
Business Priorities
Industry Verticals
Connect
More from CX Today
Home → AI & Automation in CX
AI & Automation in CX
Why AI Pilots Stall in B2B Tech: The Foundations Leaders Underestimate
Two Lanes, One Outcome: Designing Dual Paths for Humans and AI
Oracle Cuts 30,000 Jobs to Fund Its AI Gamble
How to Build an Enterprise AI Strategy That Actually Delivers ROI
How AI Agents Will Reshape Customer Engagement on Social Platforms
Salesforce Declares Slack the New Home for AI-Powered Customer Service
Microsoft Copilot Cowork Signals Shift to Multi-Step AI Workflows for Enterprise Users
The Outbound Playbook That Beats Spam Filters and Boosts Conversions
Bird’s Earnings Signal a New CX Reality: Fewer Tools, More Automation
Cyara Launches Agentic Testing and AI Governance to Close the AI Trust Gap in Customer Service
“Uncertainty Is the New Certainty”: Bain Explains Why B2B CX Strategies Must Become More Agile
Future of CX: Part 2 – 10:12 AM — The Empathy Algorithm
Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys
AI Now Drives 20% of Genesys’s New Business
Salesforce Brings Ambient Intelligence to Sales Calls
SAP Engagement Index: UK Brands Think They’re Nailing Engagement. Customers Disagree
Inside Agentforce Contact Center: The New “AI Plus Human” Workforce
Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots
Is the U.K. Losing the AI Agent Race? The Deployment Gap Leaders Need to Close
Keep Your Contact Center AI Stack Flexible Without Vendor Lock In
Supporting Human CX Agents In An AI Era
Why Non-Linear CX Needs Emotionally Aware AI
Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE
