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Home → AI & Automation in CX
AI & Automation in CX
Why AI Pilots Stall in B2B Tech: The Foundations Leaders Underestimate
Two Lanes, One Outcome: Designing Dual Paths for Humans and AI
Adobe’s CEO Is Out – What Will Happen to the CX Empire He Built?
NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026
Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight
Adobe CEO Steps Down After 18 Years as AI Rivals Close In
Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal
AI Hype vs Customer Reality: The State of CX in 2026
Enterprise Connect 2026 Reflections: From Hype to Hard Questions
Big CX News from Salesforce, Zendesk, NiCE & AWS
Zendesk Moves to Acquire Forethought, Expand Agentic Service Capabilities
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?
Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms
ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents
Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge
Krisp Launches Customer Accent Conversion for Global Contact Centers
Microsoft’s Support for Anthropic Signals a Shift in AI Power Dynamics
Is the U.K. Losing the AI Agent Race? The Deployment Gap Leaders Need to Close
Keep Your Contact Center AI Stack Flexible Without Vendor Lock In
Supporting Human CX Agents In An AI Era
Why Non-Linear CX Needs Emotionally Aware AI
Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE
