Latest Enterprise Buyer News

Contact Center & Omnichannel​

Zoom & Microsoft Teams Unite with a New Contact Center Integration

Customer Analytics & Intelligence

Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial

CRM & Customer Data Management

Big CX News from Salesforce, Mitel, Microsoft, & Genesys

CRM & Customer Data Management

Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers

CRM & Customer Data Management

ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition

Contact Center & Omnichannel​

Voice Cloning: When Your CEO Calls to Ask for Money… But It’s Not Really Your CEO

Contact Center & Omnichannel​

HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback

CRM & Customer Data Management

Customer Service CRM Features: 20 Features to Look Out For

Contact Center & Omnichannel​

Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring

Contact Center & Omnichannel​

Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What

Contact Center & Omnichannel​

Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center

Contact Center & Omnichannel​

Condor Chooses Talkdesk to Unify its Customer Experience

CRM & Customer Data Management

HubSpot Service Hub: An Introduction, Features, & Pricing

CRM & Customer Data Management

What Is a CRM Strategy, and How Can I Create One?

CRM & Customer Data Management

HubSpot Smart CRM: Everything You Need to Know

Contact Center & Omnichannel​

Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent