Latest Industry Professional News

CRM & Customer Data Management

“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap

CRM & Customer Data Management

Why Salesforce’s Headless Contentful Deal Is Bigger Than Content Management

AI & Automation in CX

Deployment-First AI Is a Dangerous Bet According to SAP CX

Event News

CX Awards 2026 Categories Announced: 25 Benchmarks for CX Excellence

Marketing & Sales Technology

37% of Consumers Have Already Moved On – Is Your Attribution Strategy Ready?

AI & Automation in CX

Why Headless Needs Humorphism, According to AWS

Community & Social Engagement

Is Your Travel Brand About to Become Invisible? TikTok Go Is Changing the Rules

Marketing & Sales Technology

AI-Generated Marketing Is Eroding Customer Trust. Are Brands Measuring the Wrong Things?

Contact Center & Omnichannel​

The Reality of Voice AI in the Contact Centre: From Pilot to Production

Security, Privacy & Compliance

Five Eyes Warns the Clock is Ticking on AI Cyber Risk and Businesses Have “Months, Not Years” to Respond

Security, Privacy & Compliance

The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One

AI & Automation in CX

Oracle Cuts Workforce by 21,000 and Warns AI May Drive Further Layoffs

AI & Automation in CX

Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?

Security, Privacy & Compliance

Retail’s Biggest Security Risk Might Be Its Own Operations

Event News

Why Enter the CX Awards in 2026? The Market Demands Proof.

AI & Automation in CX

Google Cloud Summit Round-Up: How Agentic AI Is Reshaping Customer Experience