Latest Industry Professional News

AI & Automation in CX

How to Justify AI Investments to Your CFO, According to Zendesk

AI & Automation in CX

Why are Brands Still Failing Customers with Generic AI?

AI & Automation in CX

Alphabet Bets on Gemini as AI Agents Resolve 75% of Google Ads Support Queries

Customer Analytics & Intelligence

Why “How Was Your Flight?” Now Defines Airline Loyalty

Event News

Call for Judges: Help Recognize the Best in Customer Experience at the CX Awards 2026

Marketing & Sales Technology

Is the FIFA World Cup Exposing Hyper-Personalization’s Blind Spot?

Community & Social Engagement

AI Spam Is Creating New Challenges For Social Media: What Brands Need To Know

Community & Social Engagement

Why Did We Let Social Platforms Become Our Customer Database?

AI & Automation in CX

Genesys Report Reveals CX Loyalty Is Now At Make-or-Break

CRM & Customer Data Management

“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap

CRM & Customer Data Management

Why Salesforce’s Headless Contentful Deal Is Bigger Than Content Management

AI & Automation in CX

Deployment-First AI Is a Dangerous Bet According to SAP CX

Event News

CX Awards 2026 Categories Announced: 25 Benchmarks for CX Excellence

Marketing & Sales Technology

37% of Consumers Have Already Moved On – Is Your Attribution Strategy Ready?

AI & Automation in CX

Why Headless Needs Humorphism, According to AWS

Community & Social Engagement

Is Your Travel Brand About to Become Invisible? TikTok Go Is Changing the Rules