Latest Industry Professional News

Contact Center & Omnichannel​

Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries

CRM & Customer Data Management

The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike

Contact Center & Omnichannel​

NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience

Contact Center & Omnichannel​

Microsoft Aims to Elevate Customer Service With HD Voice Features

Event News

CXUnifiers 2025: An Event Designed to Unite Customer Experience Teams 

CRM & Customer Data Management

Oracle Appoints Two New co-CEOs: So What?

CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?

Contact Center & Omnichannel​

The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk

Customer Analytics & Intelligence

Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028

Contact Center & Omnichannel​

OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First

Event News

Zoomtopia 2025: The Top 10 Announcements

CRM & Customer Data Management

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM & Customer Data Management

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

Event News

Workday Rising 2025: The Top 5 Announcements