Latest Industry Professional News

Customer Analytics & Intelligence

AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service

Contact Center & Omnichannel​

Gartner Drops the Term “CXaaS” After Industry Pushback

CRM & Customer Data Management

ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs

CRM & Customer Data Management

Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires

CRM & Customer Data Management

Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise

CRM & Customer Data Management

Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS

Contact Center & Omnichannel​

Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner

Contact Center & Omnichannel​

Zoom’s New-Look AI Companion Reveals Its Broader Ambitions

CRM & Customer Data Management

Microsoft Dynamics 365: An Overview of All the Apps

CRM & Customer Data Management

OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences

Contact Center & Omnichannel​

Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”

CRM & Customer Data Management

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

Contact Center & Omnichannel​

Big CX News from Cisco, Microsoft, Salesforce, & Verint

Contact Center & Omnichannel​

Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions

Contact Center & Omnichannel​

Verint Is In Talks to Be Acquired by Thoma Bravo, Reports

CX TV

NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments