Latest Industry Professional News

CRM & Customer Data Management

What Is ServiceNow University? An Introductory Guide

Contact Center & Omnichannel​

Generative AI in the Contact Center: What’s New in 2025?

Customer Analytics & Intelligence

The Next Generation Virtual Agent: An Inside Look

Contact Center & Omnichannel​

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI

CRM & Customer Data Management

Salesforce Debuts Agentforce 3: The Top Takeaways

CX TV

AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown

Customer Engagement Platforms

The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences

Contact Center & Omnichannel​

Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap

Customer Analytics & Intelligence

Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?

CX TV

NiCE Interactions 2025: A Review w/ Barry Cooper

CX TV

Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences

CRM & Customer Data Management

Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs

Contact Center & Omnichannel​

NiCE Taps Snowflake to Spread Customer Data Across the Enterprise

Contact Center & Omnichannel​

The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications

CRM & Customer Data Management

15 Use Cases for Generative AI in Sales

Contact Center & Omnichannel​

10 Lessons for Implementing Contact Center AI from Tripadvisor