Latest Industry Professional News

Contact Center & Omnichannel​

The 8×8 Analyst Summit 2025: 5 Top Takeaways

Workforce Engagement Management

Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective

Contact Center & Omnichannel​

Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce

CRM & Customer Data Management

HubSpot Brings AI Agents to SMBs

Contact Center & Omnichannel​

Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom

CRM & Customer Data Management

The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications

Customer Engagement Platforms

Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus

CRM & Customer Data Management

Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder

Workforce Engagement Management

Shopify CEO Directs His Team: Hire an AI Before You Hire a Human

CRM & Customer Data Management

Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go

Customer Analytics & Intelligence

Twilio Disputes Reports of a Data Hack Impacting 848,000 of Its Customers

CRM & Customer Data Management

200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce

Customer Analytics & Intelligence

Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference

Customer Analytics & Intelligence

ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.

Workforce Engagement Management

The New Best Practices for Contact Center Workforce Engagement Management

Customer Analytics & Intelligence

Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls