Latest Industry Professional News

CRM & Customer Data Management

Salesforce Blocks Competitors from Using Slack Data: So What?

Contact Center & Omnichannel​

Sanas Launches the “First” Real-Time Translation Tool for Contact Centers

Contact Center & Omnichannel​

Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform

CRM & Customer Data Management

Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals

Contact Center & Omnichannel​

Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”

Customer Analytics & Intelligence

The New Zoom Virtual Agent Is Here, and Now It’s Agentic

CRM & Customer Data Management

Salesforce Scoops Moonhub Employees, But Denies Acquisition

Contact Center & Omnichannel​

Personalization Can Triple the Likelihood of Customer Regret, says Gartner

Contact Center & Omnichannel​

Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case

Contact Center & Omnichannel​

Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many

Customer Engagement Platforms

Google Takes on Deepfakes with a New “Know Your Customer” Innovation

Customer Analytics & Intelligence

What’s New in Digital Experience Platforms, and What’s Coming?

CRM & Customer Data Management

The Ultimate Zoho Career Guide for 2025: Jobs, Salaries, & Certifications

Event News

Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27

Contact Center & Omnichannel​

HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract

CRM & Customer Data Management

Salesforce Introduces Agentforce for Financial Services