Latest Industry Professional News

Customer Engagement Platforms

Google Kills the Checkout Page, Reimagines Online Commerce Experiences

Contact Center & Omnichannel​

Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available

CRM & Customer Data Management

SAP Sapphire 2025: The Top 10 Announcements

Contact Center & Omnichannel​

Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It

Customer Analytics & Intelligence

How Big Is the Digital Experience Platform (DXP) Market? An Inside Look

Event News

CX Awards Deadline is Fast Approaching – May 23rd

Contact Center & Omnichannel​

Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet

Big CX Update

PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse

CRM & Customer Data Management

Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise

CRM & Customer Data Management

Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features

CRM & Customer Data Management

Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships

CRM & Customer Data Management

ServiceNow Knowledge 2025: 5 Top Takeaways

CRM & Customer Data Management

Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots

Customer Analytics & Intelligence

What Is a Digital Experience Platform (DXP)? A Definition, Use Cases, and Providers

CRM & Customer Data Management

The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk

Contact Center & Omnichannel​

RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers