Latest Industry Professional News

Contact Center & Omnichannel​

Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”

Contact Center & Omnichannel​

Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers

Contact Center & Omnichannel​

Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps

Customer Analytics & Intelligence

Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support

Contact Center & Omnichannel​

“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy

CRM & Customer Data Management

Salesforce Resolves 85% of Its Customer Queries with Agentforce

Workforce Engagement Management

What Is Contact Center Call Monitoring, & How Does It Work?

Contact Center & Omnichannel​

Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio

Customer Analytics & Intelligence

Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox

Contact Center & Omnichannel​

Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center

Event News

Enterprise Connect Heads to Las Vegas in 2026

Customer Engagement & Journey Orchestration

Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards

Workforce Engagement Management

The Top 10 Contact Center Workforce Management (WFM) Tools for 2025

Contact Center & Omnichannel​

Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029

CRM & Customer Data Management

HubSpot Sales Hub: An Introduction, Features, & Pricing

Event News

Cavell Summit Europe Returns with a CX Twist