Latest Industry Professional News

Customer Analytics & Intelligence

Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents

Customer Analytics & Intelligence

Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents

CRM & Customer Data Management

ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market

Contact Center & Omnichannel​

Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP

CRM & Customer Data Management

ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”

Contact Center & Omnichannel​

Microsoft Releases Three AI Agents for a More Autonomous Contact Center

Contact Center & Omnichannel​

Big CX News from Mitel, Google, HubSpot, & Gong

Contact Center & Omnichannel​

AWS & Zoom Debut a New Integration to “Change the Future of Work”

Contact Center & Omnichannel​

The 8×8 Analyst Summit 2025: 5 Top Takeaways

Workforce Engagement Management

Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective

Contact Center & Omnichannel​

Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce

CRM & Customer Data Management

HubSpot Brings AI Agents to SMBs

Contact Center & Omnichannel​

Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom

CRM & Customer Data Management

The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications

Customer Engagement Platforms

Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus

CRM & Customer Data Management

Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder