Latest Industry Professional News

Customer Analytics & Intelligence

Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox

Contact Center & Omnichannel​

Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center

Event News

Enterprise Connect Heads to Las Vegas in 2026

Customer Engagement & Journey Orchestration

Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards

Workforce Engagement Management

The Top 10 Contact Center Workforce Management (WFM) Tools for 2025

Contact Center & Omnichannel​

Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029

CRM & Customer Data Management

HubSpot Sales Hub: An Introduction, Features, & Pricing

Event News

Cavell Summit Europe Returns with a CX Twist

CRM & Customer Data Management

Customer Service CRM: The Latest Trends, Features, & Providers 

Contact Center & Omnichannel​

Verint Plans a Hiring Spree, Expands Its Global Innovation Center

Customer Analytics & Intelligence

Google Is Creating a Chatbot That Will Take Calls on Your Behalf

Contact Center & Omnichannel​

Contact Center Trends for 2025: What’s Hot and What’s Not?

Contact Center & Omnichannel​

7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI

Contact Center & Omnichannel​

Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service

CRM & Customer Data Management

Data Readiness: The Foundation of Agentic AI Success in CX

Contact Center & Omnichannel​

Salesforce Service Cloud vs ServiceNow Customer Service Management