Latest Industry Professional News

Contact Center & Omnichannel​

Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud

Contact Center & Omnichannel​

Canada Revenue Agency Rehires Service Agents After Complaints

Contact Center & Omnichannel​

Why AI Disclosure Could Make or Break Customer Trust

CRM & Customer Data Management

Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership

CRM & Customer Data Management

Microsoft Expands Dynamics 365 Contact Center with New AI Agents

CX Trends

Gartner Reveals Top Tech Trends For 2026

Security, Privacy & Compliance

AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust

CRM & Customer Data Management

Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall

Service Management & Connectivity

AWS Glitch Disrupts Customer Experience Across the Internet

CRM & Customer Data Management

Salesforce Sets Its Sights on $60 Billion by 2030

CRM & Customer Data Management

Dreamforce 2025: Reflecting on Benioff’s AI Insights

CRM & Customer Data Management

How Automotive Cyberattacks Are Disrupting B2B Customer Experience

CRM & Customer Data Management

Using CRM Pricing Models in the AI Era, What’s Going to Change?

Contact Center & Omnichannel​

Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone

Contact Center & Omnichannel​

Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI

Contact Center & Omnichannel​

Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud