Latest Industry Professional News

Contact Center & Omnichannel​

Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions

Security, Privacy & Compliance

South Korean Telcos Battle It Out For Customers After Data Leaks

Security, Privacy & Compliance

Europe’s AI Push Could Reduce Customer Control Over Data

Security, Privacy & Compliance

Scam Attempt Against Binance Highlights Growing Threats to Customer Support Teams

AI & Automation in CX

Autonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies Scale

Contact Center & Omnichannel​

Woolworths NZ Contact Center Strike Disrupts Christmas Customer Support

AI & Automation in CX

Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing

Security, Privacy & Compliance

Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers

AI & Automation in CX

Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds

AI & Automation in CX

The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers

Contact Center & Omnichannel​

IKEA New Zealand Pauses Customer Support as It Struggles With Launch Demand

AI & Automation in CX

CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point

Security, Privacy & Compliance

ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation

Security, Privacy & Compliance

Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines

Customer Engagement Platforms

Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia

Workforce Engagement Management

Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”