Latest Industry Professional News

Security, Privacy & Compliance

Misconfigured Software at Petco Exposes Sensitive Customer Data

Security, Privacy & Compliance

Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach

Security, Privacy & Compliance

ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment

Security, Privacy & Compliance

Customers Abandon South Korea’s Amazon, Coupang, After Apology Fiasco Follows Massive Data Breach

CRM & Customer Data Management

2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure

AI & Automation in CX

IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services

Contact Center & Omnichannel​

Turn QA Insights into Real CX Strategy

Security, Privacy & Compliance

Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back

Security, Privacy & Compliance

Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk

Security, Privacy & Compliance

Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty

AI & Automation in CX

2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises

Contact Center & Omnichannel​

IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality

Contact Center & Omnichannel​

Unlock the Hidden Value Inside Your QA Data

Customer Analytics & Intelligence

AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents

CRM & Customer Data Management

Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals

CRM & Customer Data Management

Contact Centre Expo: Turning Data Chaos Into Clarity and What AI Can Actually Fix