Latest Industry Professional News

Contact Center & Omnichannel​

IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom

Contact Center & Omnichannel​

Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal

Contact Center & Omnichannel​

Why Outdated WEM Practices Are Holding Back Your Contact Center

Contact Center & Omnichannel​

Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer

CRM & Customer Data Management

The Big ServiceNow AI Experience Announcement: A Closer Look

Contact Center & Omnichannel​

Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise

Contact Center & Omnichannel​

77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner

Contact Center & Omnichannel​

Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service

Event News

CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point

Service Management & Connectivity

Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market

CRM & Customer Data Management

Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce

AI & Automation in CX

Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty

Event News

SAP Connect 2025: The Top 10 Announcements (So Far!)

Contact Center & Omnichannel​

BT and Infobip Aim to Unify the Contact Center Space

Contact Center & Omnichannel​

The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It

CRM & Customer Data Management

Microsoft Deepens Talkdesk Integration in Latest Partnership