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Service Management & Connectivity
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
AI & Automation in CX
Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty
CRM & Customer Data Management
Carbs Beat Cardio in Motivating Staff to Deliver Better Service, Study Finds
AI Is Transforming How Logistics Brands Serve and Retain Customers
Contact Center & Omnichannel
Your Measurement Strategy is Missing the Real ROI of Workflow Automation
Customer Reactions to Robot Mistreatment Could Redefine Service Culture
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
Cracks in CX: Customer Journey Fragmentation Is Becoming Too Expensive to Ignore
The New CX Power Players: Why AI Leadership Is Reshaping the C-Suite
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
CX TV
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Event News
Contact Center Expo UK 2025 – What to Expect
Security, Privacy & Compliance
Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
