Home → Archives for Anwesha Roy
Contact Center
Your Guide to a Self-Service Customer Helpdesk
What is Voice Self-Service?
Conversational AI
What is Automated Speech Recognition (ASR)?
CRM
Why is Customer Identity Verification Important to CX?
Getting Started with Your Self-Service Strategy
Queue Management Best Practices
Customer Data Platform
Robotic Process Automation and How Can it Help CX?
Examining the Potential Value of Speech Analytics
CRM Reviews
Zoho CRM Plus Review: 9 Essential Services in One Suite
5 Ways to Use Call Analytics to Improve FCR
Top Keywords Searched for in Call Centre
Guide to Handling Customer Complaints Effectively
Your Best Practice Guide to PCI DSS Compliance
Great Content is the Secret Ingredient For Agents
Using Metadata to Your Advantage for Better CX
Guide to Measuring Call Outcomes in a Contact Centre
