Home → Archives for Anwesha Roy
Contact Center
How Do Noise-Cancelling Headsets Improve CX?
5 Games to Play to Motivate Contact Centre Agents
The Benefits of Music on Hold and Why Silence is a CX Killer
5 Tips to Improve Morale in Your Contact Centre
DECT or WiFi Headsets
Wired or Wireless Contact Centre Headsets?
Transforming Your Call Centre to a Contact Centre and Beyond
Why is Voice Still a Critical Component of a Contact Centre?
Agent Headset Price Guide: What to Pay for Quality CX
Why Customer Experience is Paramount to Brand Building
What is the Average Age of an Agent Headset?
Measuring Ambient Noise in a Contact Centre
Making the Most of Multichannel Agents
What to Do If Your Contact Centre Goes Down?
Workforce Engagement Management
What is Agent Self-Scheduling and Why is it Important?
Your 3-Minute Guide to Headset Management Best Practices
