Francesca Roche

Customer Engagement Platforms

Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality

Customer Analytics & Intelligence

When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw 

CRM & Customer Data Management

Dreamforce 2025: Reflecting on Benioff’s AI Insights

CRM & Customer Data Management

Using CRM Pricing Models in the AI Era, What’s Going to Change?

Customer Analytics & Intelligence

Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data

Contact Center & Omnichannel​

Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud

Contact Center & Omnichannel​

Cisco Introduces the Webex Contact Center for Salesforce

Contact Center & Omnichannel​

Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks

Contact Center & Omnichannel​

77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner

Contact Center & Omnichannel​

Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service

Contact Center & Omnichannel​

Avaya Lays Off 30% of Staff at Key India Hub, Reports

CRM & Customer Data Management

Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation

Contact Center & Omnichannel​

BT and Infobip Aim to Unify the Contact Center Space

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce & Accenture

CRM & Customer Data Management

Microsoft Deepens Talkdesk Integration in Latest Partnership

CRM & Customer Data Management

Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?