Francesca Roche

Community & Social Engagement

Meta’s $375MN Lawsuit Underscores the Importance of Customer Trust in Community Platforms

Marketing & Sales Technology

Marketing ROI in the Era of Flat Budgets and Rising Expectations

Security, Privacy & Compliance

Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload

AI & Automation in CX

Uber and Rivian’s Driverless Rides Are Coming, But Is The CX Model Ready?

Contact Center & Omnichannel​

Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality

AI & Automation in CX

Outcome-Based Pricing in CX: The Future of AI Support?

Security, Privacy & Compliance

Lloyds Banking Group Data Visibility Error Raises Privacy Concerns

AI & Automation in CX

NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026

Contact Center & Omnichannel​

Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed

Contact Center & Omnichannel​

RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect

AI & Automation in CX

ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents

Contact Center & Omnichannel​

RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement

Contact Center & Omnichannel​

UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems 

AI & Automation in CX

Human-First AI: Why SMBs Should Rebalance, Not Replace

Contact Center & Omnichannel​

NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation

Security, Privacy & Compliance

OpenAI Acquires Promptfoo to Embed Security in AI Agents