Francesca Roche

Service Management & Connectivity

AO Modernises Network Infrastructure with HPE to Strengthen Customer Experience

AI & Automation in CX

UK Government Partners with Anthropic to Launch AI-Powered Assistant

AI & Automation in CX

Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion

Marketing & Sales Technology

SAP Demo Data Personalization Add-On Enhances Customer-Focused Demonstrations

Contact Center & Omnichannel​

American Airlines Expands App Features to Give Customers More Control During Travel Disruptions

AI & Automation in CX

NiCE Launches Cognigy Simulator to Test and Scale AI Agents

AI & Automation in CX

Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds

Security, Privacy & Compliance

AWS Expands PCI DSS Compliance to New Services and Regions

AI & Automation in CX

Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing

AI & Automation in CX

Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement

Contact Center & Omnichannel​

Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions

Customer Analytics & Intelligence

SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026

Marketing & Sales Technology

Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing

Marketing & Sales Technology

Zeta Global Partners With Open AI To Expand Marketing Capabilities

AI & Automation in CX

Microsoft Acquires Osmos to Advance Its Data Unification Strategy

AI & Automation in CX

Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty