Francesca Roche

AI & Automation in CX

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

AI & Automation in CX

Cisco Outlines Strategy to Help Customers Struggling With AI Adoption

AI & Automation in CX

AI Agents For Customer Support: Trends, Predictions & Providers

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

CRM & Customer Data Management

HubSpot Increases Customer Base With Multi-Hub Strategy

Event News

Contact Center Expo UK 2025 – What to Expect

Security, Privacy & Compliance

Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool

Workforce Engagement Management

RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026 

Customer Analytics & Intelligence

AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation

Workforce Engagement Management

Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover

CX Trends

Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?

Customer Engagement Platforms

SAP Finds Silver CX Lining in Revenue Dip

Security, Privacy & Compliance

Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers

CRM & Customer Data Management

Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership

CX Trends

Gartner Reveals Top Tech Trends For 2026